Frequently Asked Questions

What do I need to bring?

Take a look at this video to find out what to bring.

Do you do bonding?

Yes, we do! Take a look here for more information. 

Where are you?

You can find us here.

How do I submit a booking request?

To check our availability and to submit a booking request, please click here and watch the video below.

How do I check my bookings, the status and pay?

Please click here to video your bookings and watch the video below.

Why do we charge for extras?

We try to keep to our basic boarding rate as low as possible for customers to be able to have their pet cared for. This also means that you can tailor your pets stay depending on their needs. To view our extras, click here.

Why do we charge for indoor pets to have time in an outdoor run?

Our main accommodation is inside the hotel and we have the outside hutches for pets that live outside and as an overflow during busy times. We therefore have the outdoor runs to provide extra space needed for them to exercise. Pets are always supervised out in a run so we charge this an extra to cover the costs of staffing. 

What happens is my pet is sick in your care?

If your pet becomes sick in our care, we will either attend our vets or yours if within 4 miles. We will always try & make contact first. Find out more here. Our terms and conditions can be found here.

Can I get a refund on my deposit?

No, deposits are non-refundable. More information on deposits can be found here.

Do you offer grooming?

Yes, we do! More information on our extra services can be found here.

Can my pet get extra attention?

Yes, they can! More information on our extra services can be found here.

What are your opening times?

Our opening times can be found here.  If you are unable to commit to a time or need to be met out of hours you can put in a request for out of hours here